CASE STUDY

Modernizing Legacy Insurance Systems Through Digital Portals

Designing a versatile, component-driven UI framework for agent and customer portals across P&C and LA&H.

As Lead Designer for Digital1st at Majesco, I created a reusable component library and configurable portals that modernized access to legacy insurance systems. Starting with Church Pension Group blueprinting and wireframes that evolved into a prototype, we scaled the approach across multiple clients, delivering responsive agent and customer experiences while building in parallel with the larger P&C Policy Administration platform redesign.

The Challenge

Legacy systems were complex, siloed, and provided poor UX for agents/customers.

Need for versatility: Different clients (P&C vs LA&H, varying requirements) without rebuilding everything from scratch.

Client-specific constraints (e.g., integration challenges like USIC/BondPro).

My Approach / Process

As Lead Designer for Digital1st, I was deeply involved in all client blueprinting sessions, translating requirements into solutions. We started with Church Pension Group, creating wireframes during the blueprinting process that evolved into an interactive prototype. This became the foundation for our work.

Built a modular, reusable component library that enabled consistent yet configurable UIs across different portals and requirements.
Iteratively scaled the solution by expanding functionality for subsequent clients while preserving core versatility.
Delivered all portals as fully responsive experiences.

This approach allowed us to efficiently deliver tailored portals on top of legacy systems while maintaining design consistency and accelerating development.

The Solution

We created a modular, reusable component library and configurable portal framework that allowed us to deliver tailored experiences for different clients without rebuilding everything from the ground up.

Key outcomes of this approach:

Enabled consistent yet flexible UIs across P&C and LA&H portals
Supported rapid adaptation to client-specific requirements and integration constraints
Accelerated delivery by reusing proven components and patterns
Delivered fully responsive experiences that modernized access to complex legacy systems

Prototypes: Agent360, USIC Surety Bonds, Agent Self-service, BML Policyholder

Measuring Success

The unified design system and prototype approach established a consistent foundation for the P&C Policy Administration platform and broader company initiatives. Key outcomes include:

Scalable Framework

Built a modular component library that supported both P&C and LA&H portals without starting from scratch for each client.

Client Versatility

Successfully adapted the same core system to different client requirements and constraints while preserving design consistency.

Faster Delivery

Reduced design and development effort by reusing proven patterns and components across multiple portals.

Improved Experience

Delivered fully responsive, modern interfaces that significantly improved usability over the previous legacy systems.

Project Overview

Role

Lead Product Designer for Digital1st. Directed the design of agent and customer portals across P&C and LA&H lines while building a reusable component framework.

Scope

End-to-end design of a versatile, component-driven UI framework that modernized access to legacy insurance systems. Delivered configurable portals for multiple clients while maintaining consistency and scalability.

Team

Collaborated closely with product, engineering, and client stakeholders through blueprinting sessions and iterative design reviews.

Timeline

Started with Church Pension Group in 2023 as the foundational client, then scaled the solution across additional clients over subsequent releases.